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Browse through our curated list of frequently asked questions and find the answers you're looking for. If you can't find what you're searching for, feel free to reach out to our dedicated support team for personalized assistance.

If you are not satisfied with how your complaint has been handled, or the resolution provided by Exim Bank, you can escalate your complaint to the (BOT) Bank of Tanzania Complaints Desk, for independent external review under the BOT Help Desk Accreditation Scheme in the following ways:

By telephone: +255 222 233 246 / +255 222 233 265
By writing: 2nd Mirambo Street, P.O Box 11884 Dar Es Salaam, Tanzania
By emailing: complaints-desk@bot.go.tz

customercare@eximbank.co.tz

0800 780 111

Ghana Avenue, Dar es salaam Tanzania

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